Terms of Service
The terms that apply when you buy from us or use our website, themes, members area and support.
Please read these terms before you buy. They are written to be read, not skimmed past: they explain what you get, what you can do with it, and what happens if something goes wrong. If anything is unclear, ask us before you buy.
1. Who we are and what these terms cover
This website and the PremiumPress themes are provided by PremiumPress Limited, a company registered in England and Wales (company number 15814776) whose registered office is at Rowan House, 7 West Bank, Scarborough, North Yorkshire, YO12 4DX, United Kingdom ("PremiumPress", "we", "us"). You can reach us at support@premiumpress.com, or by opening a ticket in the members area.
These terms apply when you use our website, buy a theme or membership, use the members area, or contact our support team or support chat. By buying from us or creating an account, you agree to them.
Some things we offer have their own additional terms, which form part of your agreement with us:
- our Refund Policy;
- our Privacy Policy, which explains how we handle your personal information;
- the Affiliate Agreement, if you join our affiliate programme;
- the proposal and agreement for any Care Plan or other service we quote for you individually.
In these terms, a consumer is an individual buying mainly for purposes outside their trade, business, craft or profession. A business customer is anyone else. Some sections treat the two differently, because the law does.
2. Your account
You must be at least 18 to buy from us or to hold an account. The information you give us must be accurate, and you should keep it up to date, particularly your email address, because that is where we send your licence key, receipts and important notices.
Your account and licence key belong to you alone. Keep your password private, and tell us straight away at support@premiumpress.com if you think someone else has used your account or key.
3. Buying from us
Prices are shown on our website in US dollars. Where tax applies, it is added at checkout before you pay. The price you pay is the price shown when you complete your order. A sale price applies only while that sale is running.
Payments are taken by PayPal or by our payment provider. When our payment provider processes your order it may do so as a reseller, and its own terms of sale will also apply to that transaction.
Your contract with us starts when we confirm your order by email and issue your licence key. If we cannot accept your order, for example because of an obvious pricing error, we will tell you and refund anything you have paid.
Themes bought from anyone other than us, such as through Fiverr, eBay or another marketplace, are not licensed by us and do not come with updates or support.
4. Your licence
When you pay, we give you a licence to use the product you bought. What it covers depends on what you bought:
- User Licence (a single theme, or a Personal Membership): install the theme on as many websites as you like, provided you own and control them. It does not cover websites you build for clients.
- Developer Licence (a Developer Membership): everything in a User Licence, plus websites you build for your clients.
Every licence is personal to the person or business that bought it. You may not resell, share, give away or publish your licence key, or redistribute, bundle or resell our themes or software, whether modified or not.
WordPress is licensed under the GNU General Public License (GPL). Where any part of a theme is licensed under the GPL, that licence governs that part, and nothing in these terms takes away the rights it gives you. Our licence key, updates, support, designs, images, demo content, documentation and brand are not covered by the GPL. They remain ours and are provided under these terms.
You are welcome to customise the themes for your own sites and for client sites covered by your licence. Customised code is not covered by our support. See section 5.
5. Updates and support
Every purchase includes updates and support for a set period from the date you buy:
- a single theme: 6 months;
- a Personal or Developer Membership: 12 months.
You can extend updates and support after that at the price shown on our website at the time (currently $49 for each further 6 months). Extending is optional. You can pay once, or choose a subscription that renews automatically every 6 months until you cancel it. You can cancel a subscription at any time from the members area or your PayPal account. Cancelling stops future payments, and the cover you have already paid for runs to the end of its period.
When your cover ends, your websites keep working and you keep every theme you have already downloaded. You will not receive further updates, new theme downloads or support until you extend.
Support is provided online, through tickets in the members area and our contact form. We do not offer telephone support. Support covers installing and setting up our themes, how their features work, and fixing faults in our code. It does not cover customisation or design changes, custom code, third-party plugins, or your hosting. We are happy to quote for that work separately, and our Care Plans cover it on an ongoing basis.
Always back up your website before installing an update.
6. Refunds and cancelling
Every purchase comes with a 14-day money-back guarantee. If you are not happy, contact us within 14 days of buying and we will refund you in full. The details, including theme swaps, are in our Refund Policy. When you receive a refund your licence ends, and you must stop using and remove the theme.
If you are a consumer in the UK or EU, you would normally have a legal right to cancel an online purchase within 14 days. For digital content that right ends once you start downloading it with your consent. Our guarantee applies whether or not you have downloaded, so it gives you at least as much as the law requires.
We will make any refund using the payment method you used, within 14 days of agreeing it.
Nothing here affects your legal rights if a product is faulty or not as described. See section 11.
7. Care Plans and other services
Care Plans, website evaluations and any other work we quote for you individually are governed by the proposal or agreement you accept for that work, alongside these terms. If the two conflict, the proposal or agreement for that work takes priority for that work.
8. Using our website, members area and demos
Please use our website, members area, support chat and demo sites fairly. In particular, you must not:
- try to get around our licence checks, or share access to the members area;
- copy, scrape or harvest content, designs or demo data from our websites in bulk, or use automated tools to do so;
- try to break into, overload or disrupt our websites or servers, or probe them for weaknesses;
- upload anything unlawful, harmful or infringing to a demo site or send it to us;
- be abusive or threatening towards our staff.
Demo sites are for trying our themes. They are reset regularly, anything you add may be deleted at any time, and AI features on them are subject to usage limits.
Support chat: our chat is answered first by an AI assistant, and a member of our team can join at any time. The assistant can make mistakes. Prices, licence terms and anything else it tells you are not an offer or a commitment. The prices and terms shown on our website are the ones that apply. If something the assistant said matters to you, ask us to confirm it.
9. Your website and your responsibilities
Our themes are tools for building your own website. The website, its content, its users and how you run it are your responsibility, not ours. In particular:
- many of our themes are built to collect and store information about your own users, such as profiles, listings, messages and bookings. For that information you are the data controller, and you are responsible for complying with the data protection law that applies to you, including having your own privacy policy;
- you are responsible for complying with any laws and platform rules that apply to your type of website, such as consumer, advertising and payment rules, and age verification and licensing rules for dating or adult services, in every country where you operate;
- we do not host your website. Unless you give us access for a service you have bought from us, we cannot see or change it.
10. Third-party services
Our themes work with services we do not own or control, such as WordPress, plugins, your web host, payment gateways, map providers and AI providers. Your use of those services is governed by their own terms, and some of them require you to hold your own account or API key. We are not responsible for them. If a provider changes or withdraws its service, a theme feature that depends on it may change or stop working. We will make reasonable efforts to adapt our themes, but we cannot guarantee it.
11. Our responsibility to you
If you are a consumer: we must supply our products as described, with reasonable care and skill, and of satisfactory quality. If we do not, you have legal rights, including to a repair, a replacement or a refund. These terms do not affect those rights. We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that was not foreseeable.
If you are a business customer: we are not liable for loss of profit, revenue, business, goodwill or data, or for any indirect or consequential loss. Our total liability to you in connection with any purchase is limited to the amount you paid us in the 12 months before the claim arose.
For everyone: nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law.
12. Suspending or ending your licence
We may suspend or end your account or licence if you seriously or repeatedly break these terms. Examples include sharing or reselling your licence key, redistributing our themes, fraud, raising a chargeback for a purchase we have supplied, or abusive behaviour towards our staff. Where the problem can be put right, we will tell you what it is and give you a reasonable chance to fix it first. If we end your licence for these reasons, you must stop using the theme, and you are not entitled to a refund unless the law requires one.
You can close your account at any time by contacting us.
13. Reporting infringement
If you believe something on our website or in our products infringes your copyright or other rights, email support@premiumpress.com. Tell us what the material is, where it appears, what rights you hold, and how to contact you. We will look into it promptly and respond.
14. Changes to these terms
We may update these terms from time to time. The terms that apply to a purchase are the ones in force when you made it. If a change affects a subscription you already hold, we will email you before it takes effect, and you can cancel before then if you do not accept it.
15. Other important terms
- These terms, the documents listed in section 1 and your order confirmation make up the whole agreement between you and us about your purchase.
- We may transfer our rights and obligations to another organisation, and we will make sure this does not reduce your rights. You may not transfer your licence without our written agreement.
- No one other than you and us has any right to enforce these terms.
- If a court decides that part of these terms is invalid, the rest stays in force.
- If we do not insist on a term straight away, we can still insist on it later.
- We are not responsible for delays or failures caused by events outside our reasonable control, but we will tell you and do what we reasonably can to limit the effect.
16. Governing law and disputes
If you have a problem, please contact us first at support@premiumpress.com. Most things can be put right quickly.
These terms are governed by the laws of England and Wales, and disputes may be brought in the courts of England and Wales. If you are a consumer, you keep the protection of the mandatory consumer laws of the country you live in, and you may also bring proceedings in your local courts.