Privacy Policy

We want you to feel comfortable using PremiumPress services. Because we gather certain types of information about the people who use them, we think you should fully understand what we collect, why we collect it, and what rights you have over it. This policy explains all three in plain English.

It applies to premiumpress.com and the services we provide through it. Anyone working for PremiumPress is required to follow it.

• Who we are, and how to contact us

  This website is operated by PremiumPress Limited, a company registered in England and Wales, company number 15814776, with its registered office at Rowan House, 7 West Bank, Scarborough, North Yorkshire, YO12 4DX, United Kingdom. For the purposes of UK data protection law we are the "controller" of the personal information described in this policy, which means we decide what is collected and why. If you have any question about this policy, or want to exercise any of the rights set out below, email us at support@premiumpress.com and a real person will answer.

• What information we collect

  When you register for an account we collect your name, email address and the contact and billing details you give us. When you buy from us we keep a record of what you bought, when, and the licence keys issued to you. Your card details are handled by our payment providers and never reach our servers. When you use the site, our systems record technical information about the visit, such as the dates and times of use and your IP address. We also keep the messages you send us through the contact form, the support chat and email, along with our replies. If you buy a Care Plan, we also hold the access details you give us for your website and hosting, and anything we do on your website we do on your behalf, under our agreement with you. We do not track what other sites you visit.

• Why we use it, and our legal basis for doing so

  We use your information to provide what you have bought and to run the business behind it: creating and securing your account, issuing and validating licence keys, delivering downloads and updates, taking payment, and answering your questions. The legal basis for most of this is that it is necessary to perform our contract with you. We also rely on our legitimate interests in keeping the site secure, preventing fraud and abuse, understanding how the site is used so we can improve it, and keeping proper business records, balanced against your rights in each case. Where the law requires it, for example for accounting and tax records, we rely on our legal obligations. Where we ask for your consent, such as for optional cookies or marketing email, you can withdraw it at any time.

• Marketing email

  We send marketing email only to people who have asked for it, or to our customers about our own similar products, as the law allows. Every marketing email we send has an unsubscribe link that works, and you can also opt out at any time by emailing support@premiumpress.com. Unsubscribing does not stop the messages we have to send you about something you have bought, such as an order confirmation, a licence key, a security notice or a change to our terms. Those are part of providing the product, not marketing.

• Who we share information with

  We do not sell your information, and we do not share it for other organisations' marketing. We use a small number of service providers who process information on our behalf and only on our instructions: PayPal and 2Checkout (formerly Avangate), which take payments and hold the card details we never see; Anthropic, which provides the AI assistant in our support chat; Zendesk, the help desk that receives messages sent through our contact form; and our hosting, database and content delivery providers, which store and serve the site. Google receives information about visits for advertising measurement, as described under cookies below. Beyond those, we disclose information only where we are legally required to, for example on receipt of a court order, where it is reasonably necessary to protect our rights or property, or in an emergency where someone's safety is at risk.

• Where your information is held

  Our website and its database are hosted in Canada, which the UK recognises as providing adequate protection for personal information handled by commercial organisations. Images and other files are delivered through a content delivery network with servers around the world. Some of our service providers, including Anthropic, Google, PayPal and Zendesk, process information in the United States. Where information is transferred outside the United Kingdom, we rely on the safeguards UK data protection law requires: UK adequacy regulations, including the UK-US data bridge where the recipient is certified under it, or the UK addendum to the standard contractual clauses.

• Cookies, analytics, advertising and affiliate referrals

  PremiumPress uses a small number of cookies. Essential cookies are needed for the site to work. One of these records an affiliate referral: if you arrive through an affiliate's tracking link, we store that affiliate's code in your browser for 30 days so that, if you go on to buy from us, they can be credited and paid for the introduction. It contains only the affiliate's code, not your name, your email address or anything you do on the site, and scripts on the page cannot read it. We use Matomo, a privacy-friendly analytics tool that we host ourselves. By default it runs without cookies, and it only sets them if you accept cookies in the banner. We also use Google Ads to measure whether our adverts lead to sales. Until you accept cookies, Google receives only cookieless signals about your visit and sets no advertising cookies. If you accept, Google may set cookies to measure our adverts, and when you buy, a scrambled (hashed) copy of your email address may be passed to Google to match the purchase to the advert, so the address itself is never sent. You can change your cookie choice at any time using the "Cookie preferences" link in the footer.

• The support chat on this website

  The chat window on this site is answered first by an AI assistant, and a member of the PremiumPress team can join the conversation at any time. You do not need to give any details to start a chat. If the assistant cannot answer and a member of our team needs to reply, we ask for your email address so we can reach you after you have closed the window. We store the messages you send, our replies, and basic technical details of the visit: the page you started on, the site that referred you, your browser and your IP address. Conversations are answered using material published on this website. The assistant has no access to your account, licences, orders or payment details, and is not used to look them up. Chat transcripts are deleted automatically 90 days after the conversation starts. If you would rather not use the chat, you can email us at support@premiumpress.com instead.

• How long we keep your information

  We keep your account for as long as you hold a licence with us, because your licence keys, downloads and support history depend on it, and a licence you have bought does not expire. If you ask us to close your account, we delete your personal information within 30 days of your request, except for records we must keep for accounting and tax purposes, such as invoices, which are kept for as long as the law requires, and anything we need to resolve an open dispute or chargeback. Chat transcripts are deleted from the site after 90 days; a copy emailed to our support team may be kept as part of our support records.

• Your rights over your information

  You have the right to ask us for a copy of the personal information we hold about you; to have inaccurate information corrected; to have information deleted where we no longer have a good reason to keep it; to ask us to restrict how we use it while a concern is resolved; to object to processing we carry out on the basis of our legitimate interests, including any direct marketing; and to receive information you gave us in a portable electronic format. Where we rely on your consent, you can withdraw it at any time without affecting anything done before you did. To exercise any of these rights, email support@premiumpress.com. We will respond within one month, and we will not charge you. We may ask for proof of identity before disclosing account or billing information, or before changing the contact or billing details on an account.

• How to complain

  If you are unhappy with how we have handled your information, please tell us first at support@premiumpress.com so we have a chance to put it right. You also have the right to complain to the Information Commissioner's Office, the UK's data protection regulator, at ico.org.uk or on 0303 123 1113. If you are in the European Union you may instead complain to the supervisory authority in the country where you live.

• Changes to this policy

  We may change this policy from time to time. If a change significantly affects how we use information you have already given us, we will tell you by email before it takes effect.