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Documentation

Directory ThemeVersion 12.x

These docs are for Version 12.x. Pick your theme from the menu at the top right and the pages adjust to it. Looking for the Version 11 documentation? It is still available at https://premiumpress.gitbook.io/docs.

Introduction

We understand that setting up and managing a website can be challenging. That is why our dedicated support team is here to help when you need us. All support is handled through our online ticket desk, which you can access via your members area:

https://users.premiumpress.com/auth

Support time

Our support team operates in GMT+8 (CST), and we aim to respond to all inquiries within 24 hours, Monday to Friday. In some cases, response times may extend to 48 hours. Requests submitted on weekends or public holidays will be addressed the following Monday or next business day.

Support includes
  • Questions about theme settings, existing features, or sections
  • Bug fixes related to the theme
  • Basic styling adjustments, as long as they can be completed within 10 to 15 minutes
Support does not include
  • Theme customisation and theme updates
  • Integrations or installation of third-party plugins, or troubleshooting issues and bugs caused by plugins
  • Issues caused by custom modifications made by you or your developer
  • Customisations or code edits that change theme functionality, add new features or settings, or modify the layout

We strongly recommend backing up your theme files before making any changes, so you can easily restore the original version if needed. If you have requested custom changes from us and plan to update your theme in the future, please note that you will need to manually apply those changes from the old version to the new one. We do not reapply custom work with each theme update.