Frequently Asked Questions

We've grouped together some of the most common questions we receive from new and existing customers.

General Questions

What is PremiumPress?

We are a web design company established in 2010 who specialize in the development of WordPress themes for small and medium sized businesses.

Does it support WordPress 5.x?

Yes, our themes are constantly updated to support the latest version of WordPress.

Will it support multiple languages?

Yes - our themes use .PO and .MO language files allowing you to translate the theme into any language you like. Check the video tutorial here.

Do i need to use WordPress?

Yes - all our products are developed to work with the latest version of WordPress. They will not work without.

Will it work with my plugin's?

Yes - our themes support all WordPress plugin's. If you want a better integration between a specific plugin simply contact the plugin developer.

Do you provide website hosting?

No - we are 100% dedicated to the development and maintenance of our WordPress themes. We have a list of recommended WordPress hosting partners here.

Support & Updates

Do you provide phone support?

To help us keep our prices low we no longer offer phone support. All support is done via our ticket system.

Is the Live Chat 24/7?

No - Mon-Fri we have staff manning live chat around the clock but weekends we only have 1 member of staff on so all support is via the ticket desk.

Do I get support and updates free?

Yes! All of our themes come with lifetime free support and updates. Whenever we release a new update of any theme you purchase, you get it free!

Do you offer 24/7 support?

Yes, we have staff members working around the clock to answer questions via our online ticket system found here 24/7. Weekends are busy so please allow for delays.

Sales & Billing

Can I pay with PayPal?

Yes of course, we have multiple payment options at checkout.

Are there extra costs?

No - all our products are one-off payments, there is no on-going costs or fees.

How do refunds work?

We offer a 30 day "no questions asked" refund policy. If your not happy with your purchase within 30 days you can return it for a full refund.

Can I pay with Credit/ Debit Card?

Yes of course, we have multiple payment options at checkout.

Can I get a discount if I already purchased a theme?

We provide customer discount codes within the members area on our website. Existing customers can login to view current discounts.

Do you store my credit card info?

No - we never store any payment or credit card information on our servers.

Developer Questions

Can i sell/flip website's using your themes?

Yes of course BUT every client must have their own unique license key, you must purchase a new license (copy of the theme) for the new website owner or get them to purchase one themselves.

Every client must have their own license key to obtain support and theme updates, if a license key is given away or used by non account holders your website may stop working and the account closed.