Our team will install and setup the theme on your hosting account.
1 theme install & setup.
General Questions
Will it support multiple languages?
Yes - our themes use .PO and .MO language files allowing you to translate the theme into any language you like. Check the video tutorial here.
Will it work with my plugin's?
Yes - our themes support most WordPress plugin's. If you want a better integration with a specific plugin contact the plugin developer.
Do you provide website hosting?
No - we are 100% dedicated to the development and maintenance of our WordPress themes. We have a list of recommended WordPress hosting partners here.
Sales & Support
Is the Live Chat 24/7?
No - Mon-Fri we have staff manning live chat around the clock but weekends we only have 1 member of staff on so all support is via the ticket desk.
What happens when my support expires?
We provide 6 months free support and updates for single theme purchases and 12 months for developer and 'all theme' packages. Additional support and updates are optional, you do not need to pay extra and your website and license keys will continue working as normal.
If you want more support and updates you can upgrade anytime using the support packages here.
How do refunds work?
We offer a 10 day "no questions asked" policy. If your not happy with your purchase within 10 days you can return it for a full refund.
License Questions
What is a user license?
If you buy a single theme or the club/ all themes package, you are provided a "user license".
A user license grants that "user" unlimited theme installations on domain names that "user" owns and is the sole owner of, a license cannot be resold or given away.
If you buy a developer package, you are provided a "developer license".
A developer license grants that "user" unlimited theme installations on any number domain names for their own use or as part of a paid project. The developer license cannot be resold or given away.
No - you can cannot resell PremiumPress. The developer license lets you built websites for your clients, but you cannot sell your license key or give away access to PremiumPress themes.
Do you have any third-party suppliers?
No - if you've bought a PremiumPress theme from any third-party website such as fiverr or ebay the licence is invalid. All theme licenses must be purchased via our website.
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