The "disable plugins" support rule.

I have a small complaint that I would like PP staff to consider.

When I’m working on my site and have an issue that I can’t resolve on my own, one of the first things I try while troubleshooting is to “disable all plugins”.

Once I realize it’s an issue beyond my scope and submit a support ticket, I’m forced to disable all plugins while waiting for PP support staff to reply.

It’s not a big deal except it prevents being able to work on some other areas of the site while waiting, which probably leads people to bump up the urgency of the ticket.

For example: Right now I can’t get shortcodes to work. I’ve tried everything including “Disable all plugins”. they still won’t work so I’ve finally had to submit a ticket.

I’d now like to wait patiently and work on my slider, except I have to have my slider disabled with all other plugins(while I wait for shortcode support)…

instead of disabling all plugins, could we not verify that we’ve already tried that in the process of troubleshooting? I understand WHY Premium Press has that rule(because plugins are usually the problem), but couldn’t you just trust us that we’ve actually tried resolving problem with them off, then let us verify it by clicking a confirmation button?

It would only take PP support staff 15 seconds to “disable all plugins” before they start troubleshooting… but, it may be 3 hours before they get to my ticket.

It’s not a major issue by any means. It’s just a thought. Besides that, everything has exceeded my expectations here, including the site I’ve been able to build on your theme.