This is a community support forum where you can ask questions and interact with other PremiumPress Customers.
How do I get video thumbnails or even the video playing from an auction showing on the home page / search results? Auctions that have only uploaded a video appear on these pages as a blank/greyed out image. The videos play fine on the actual auctions themselves.
did you checked with your hosting if ffmpeg is enabled to your server?
I’m not sure how to find this out. I’m currently chatting with my hosting provider (1&1IONOS), but the agent doesn’t seem to be very helpful.
Is there another option?
have you contacted your hosting with this already?