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Video Thumbnails


  • ppt_roxyd12323-04-19_94266745
    Newbie 3 points
    April 29, 2019 at 10:44 pm

    How do I get video thumbnails or even the video playing from an auction showing on the home page / search results? Auctions that have only uploaded a video appear on these pages as a blank/greyed out image. The videos play fine on the actual auctions themselves.

    TIA

  • Marie
    Marie
    Super Guru 1,747 points
    April 30, 2019 at 1:42 am

    hi roxy.

    did you checked with your hosting if ffmpeg is enabled to your server?


  • ppt_roxyd12323-04-19_94266745
    Newbie 3 points
    April 30, 2019 at 9:18 am

    I’m not sure how to find this out. I’m currently chatting with my hosting provider (1&1IONOS), but the agent doesn’t seem to be very helpful.

    Is there another option?

  • Marie
    Marie
    Super Guru 1,747 points
    May 9, 2019 at 1:17 am

    hi roxy

    have you contacted your hosting with this already?

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