Hi I have encountered the following problems in order processing – not sure if these are bugs. Appreciate if someone can advice me –
1. When I receive payments from Members – the order is not shown in the Order summary.
2. Email is sent to Admin with no order details all starred ****
3. Surprisingly a similar email is alsi sent to the member as though they are admin but Order details blank.
Hope someone could if there is something wrong with my setting or are these bugs.
Hi I just found out that the the *** email is test email. But order received Admin email is sent to the user instead of the Admin.
Membership orders are still not shown in the Order Summary.
Surprised that no one has encountered this problem because this is basic order processing and am surprised that there are people using DT 8.9 on live websites with this problem or bug.
Hope someone can take some time to drop me a line as I am quite lost.
Hello Hakim, Which Payment Gateway are you using? Make sure you have assigned and setup your emails correctly under Theme Setup >Emails Setup
Hi Josh Thanks for responding.
I am using Pay pal – the standard one that comes with the DT. I submitted a support ticket and Mark replied that there was an order table missing and that he will help fix that.
But still cant understand why order email goes to Customer instead of Admin.
and why user receives no invoice.
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