Problems with Order Processing in Directory Tememe 8.9

  • Hakim
    Hakim
    Newbie 21 points
    June 28, 2016 at 9:27 am

    Hi
    I have encountered the following problems in order processing –
    not sure if these are bugs. Appreciate if someone can advice me –

    1. When I receive payments from Members – the order is not shown in the Order summary.

    2. Email is sent to Admin with no order details all starred ****

    3. Surprisingly a similar email is alsi sent to the member as though they are admin but
    Order details blank.

    Hope someone could if there is something wrong with my setting or are these bugs.

    Thanks

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  • Hakim
    Hakim
    Newbie 21 points
    June 29, 2016 at 8:05 am

    Hi
    I just found out that the the *** email is test email.
    But order received Admin email is sent to the user instead of the Admin.

    Membership orders are still not shown in the Order Summary.

    Surprised that no one has encountered this problem because this is basic order
    processing and am surprised that there are people using DT 8.9 on live
    websites with this problem or bug.

    Hope someone can take some time to drop me a line as I am quite lost.

    Thanks


  • Josh
    Super Guru 13,875 points
    June 30, 2016 at 2:51 pm

    Hello Hakim,
    Which Payment Gateway are you using?
    Make sure you have assigned and setup your emails correctly under Theme Setup >Emails Setup

    This reply was awarded the best answer by the topic poster.
  • Hakim
    Hakim
    Newbie 21 points
    July 2, 2016 at 4:21 am

    Hi Josh
    Thanks for responding.

    I am using Pay pal – the standard one that comes with the DT.
    I submitted a support ticket and Mark replied that there was an order table missing and that he will help fix that.

    But still cant understand why order email goes to Customer instead of Admin.

    and why user receives no invoice.

    Thanks

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