Outbound Email not working

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Outbound Email not working

July 11, 2013
Christine Christine
  • Christine
    Christine
    Newbie 28 points

    Hi there,

    None of the emails created from this site is working. Nothing is going through to users. Not even reminder of password. I have to manually forward all messages to business listings through to the listing owners. I’ve already set up all the relevant email templates and tried to “send email” in the Publish area when updating a listing. Tell a friend is also not working. Only ADMIN gets notification emails when new users and listings are created – as well as messages to listings.

    I have also tested different settings in the advanced email options. What am I missing?

    July 11, 2013 at 8:19 am
  • Shakib
    Shakib
    Newbie 41 points

    Hi,
    please see attached. It looks like the option Send all messages to the admins is on for you.

    untick the box and it should be fine.

    Attachments:
    You must be logged in to view attached files.
    July 11, 2013 at 8:46 am
  • Richard Bonk
    Richard Bonk
    Super Guru 2,739 points

    Might be something to do with your hosting. The e-mails are sent using WordPress email function so it is not something in the theme. There are some plugins that might solve your problem. Please look it on Google.

    Kind regards,

    Richard
    _____________________________________________________________________
    Wide range of PremiumPress and WordPress Plugins and add-ons
    PremiumPress customisation services and Website Design
    Selection of PremiumPress Child Themes

    July 11, 2013 at 9:11 am
  • Christine
    Christine
    Newbie 28 points

    I’ve tried everything as suggested, nothing is working. I’ve done hours of trouble shooting on this, can’t find the solution.

    July 17, 2013 at 1:08 pm
  • Richard Bonk
    Richard Bonk
    Super Guru 2,739 points

    Who is your hosting provider? Have you tried talking to them?

    July 17, 2013 at 8:01 pm
  • Christine
    Christine
    Newbie 28 points

    Yes, they have also checked on their side and could not find the problem. It was working with initial install, but after about 2 weeks it wasn’t working anymore. They said that they haven’t changed any settings.

    July 19, 2013 at 9:43 am
  • Mark Fail
    Mark Fail
    Super Guru 12,812 points

    If none of your emails work including the default WP ones then it’s a hosting issue.

    I suggest you ask your hosting to provide support for your WP install since thats part of the support your paying for with them.

    July 19, 2013 at 9:46 am
  • Ian
    Ian
    Super Guru 1,200 points

    Although you did say that admin was getting emails

    Only ADMIN gets notification emails when new users and listings are created

    July 19, 2013 at 12:53 pm
  • Mark Fail
    Mark Fail
    Super Guru 12,812 points

    oh, i read the abit about;

    None of the emails created from this site is working.

    Can you confirm anything is getting through..? Also have u checked youe spam/trash folder are often that the issue.

    July 19, 2013 at 2:31 pm
  • Christine
    Christine
    Newbie 28 points

    Have checked all spam folders, nothing is getting through. A user has sent me a message with the following error:

    The e-mail could not be sent. Possible reason: your host may have disabled the mail() function.

    Any Suggestions?

    August 1, 2013 at 1:53 pm
  • Adrian
    Adrian
    Newbie 20 points

    Could try setting your SMTP settings in the WordPress settings so you use your email host rather than the built in WordPress one?

    August 1, 2013 at 1:57 pm
  • Christine
    Christine
    Newbie 28 points

    Hi Adrian. I tried that as well. See eg:

    August 2, 2013 at 10:02 am
  • Ian
    Ian
    Super Guru 1,200 points

    Only ADMIN gets notification emails when new users and listings are created

    1. Does Admin get notification emails?

    I have also tested different settings in the advanced email options.

    2. Which advanced email options?

    August 2, 2013 at 10:52 am
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