Garry

Login Redirect Error

Hi Everyone I am having an issue with the login redirect on my DT9 site https://www.reikihealingassociation.com/ When a member logs in via my login page they are being redirected to the wordpress admin page https://www.reikihealingassociation.com/wp-admin and they see an error message (Oops! You do not have sufficient permissions to access this page.) This is really confusing for new and existing members and unless they are smart enough to hit the back button and look to the top left corner of the page and see that they have logged in successfully, they keep trying to login again which is making them get quite frustrated and angry. I would like them to be redirected automatically to ideally the my account page or at least the home page I have looked through the settings and document and the forum and cannot find an answer I have also deleted the existing login page and created a new login page (with the Page_Login template assigned) Still no change Anyone else had this issue? Can anyone help me by telling me what they did to resolve the issue? Thanks for your help Garry Malone

Created: September 29, 2018 at 11:22 am
  • In: Directory Theme
  • Started by: GarryGarry
  • 5 members left 11 comments
  • Last reply from: Alex MorganAlex Morgan

  • Garry
    Garry
    October 1, 2018 at 12:39 pm

    This is becoming a major issue for me with lots of my members complaining that they cannot login and they keep changing their password thinking this will fix the issue.

    The reality is they have logged in successfully but because they are redirected to the after they login they see an error message that makes them think that they are not logged in

    I have even tried installing a login redirect plugin and it still doesn’t fix the issue

    Any help would be greatly appreciated

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  • Steven
    Steven
    October 1, 2018 at 1:42 pm

    I registered with your website, but never got no confirmation email. Please check that the FROM field is filled out on your emails.

  • Garry
    Garry
    October 1, 2018 at 3:07 pm

    Hi Steven

    I have been receiving emails all weekend as admin and from members etc

    I have just double checked and its setup correctly, see image attached.

    Maybe your spam filter has sent the email to the junk folder?

    Thanks

    Garry

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  • Marie
    Marie
    October 2, 2018 at 10:06 am

    hi garry,

    if your users redirects to wp-admin, that means your newly registered user’ user role is NOT set to Subscriber.

    Make sure you set the user role to subscriber via WordPress dashboard > Settings > General

  • Garry
    Garry
    October 2, 2018 at 11:10 am

    Hi Marie

    Thanks for the response.

    You are correct.

    Mark has just responded to my support ticket and fixed the issue. The problem for me was that I have migrated from App Themes Vantage over to DT9 and the roles where set as contributor instead of Subscriber.

    Mark installed the plugin “Bulk Change Role” by “Matt Whiteman” and converted all my existing members to subscribers.

    Tested and Issue Resolved.

    Appreciate your help Marie.

    Great support again from Mark Fail.

    Thanks everyone

    Garry

  • Alex Morgan
    Alex Morgan
    October 2, 2018 at 11:16 am

    Thanks for letting us know Garry 🙂

  • Steven
    Steven
    October 2, 2018 at 11:22 am

    anyone figure out how to change colors for header and rest of website? Customizer does not My website is stuck on the default

  • Alex Morgan
    Alex Morgan
    October 2, 2018 at 11:41 am

    hi steven

    you can change it via customizer

    please see screenshots :

  • Mark Fail
    Mark Fail
    October 2, 2018 at 12:09 pm

    Your welcome Garry, have a great week.

  • Steven
    Steven
    October 4, 2018 at 1:34 pm

    Hey all,

    Is there a way to add a dynamic Login to the website where people can click on and then when they sign in, it welcomes their name or just disappears. There is a my account link, but it would be nice to have a quick access to Login. I just dont want it to still say login once logged in.

  • Alex Morgan
    Alex Morgan
    October 5, 2018 at 12:19 pm

    hi Steven

    unfortunately no. The access to Login/register link is the My account section from the header


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