hosting has blocked access to website

message hosting:

We’ve detected that your account has reached our resources limit as per our Excessive Resource Policy found within our Terms of Service. In order to prevent your account from causing issues to other customers and instead of suspending your service, we have been forced to block access to your website(s):

Below is the Resource Usage log (Can also be found from inside your cPanel):
+———–+———–+—-+—-+—-+—+—+—+—–+——+—–+—+—–+
| From | To |aCPU|mCPU|lCPU|aEP|mEP|lEP|aVMem|mVMem |lVMem|EPf|VMemF|
+———–+———–+—-+—-+—-+—+—+—+—–+——+—–+—+—–+
|08-12 00:00|08-12 01:00| 5 | 12 | 12 | 0 | 2 | 20|44.6M|326.4M| 1.0G| 0 | 0 |
|08-12 01:00|08-12 02:00| 5 | 12 | 12 | 0 | 3 | 20|44.8M|273.0M| 1.0G| 0 | 0 |
|08-12 02:00|08-12 03:00| 5 | 12 | 12 | 0 | 2 | 20|46.3M|296.1M| 1.0G| 0 | 0 |
|08-12 03:00|08-12 04:00| 5 | 12 | 12 | 0 | 2 | 20|43.5M|292.7M| 1.0G| 0 | 0 |
|08-12 04:00|08-12 05:00| 5 | 12 | 12 | 0 | 2 | 20|40.5M|280.4M| 1.0G| 0 | 0 |
|08-12 05:00|08-12 06:00| 5 | 12 | 12 | 0 | 2 | 20|41.2M|291.3M| 1.0G| 0 | 0 |
|08-12 06:00|08-12 07:00| 5 | 11 | 12 | 0 | 2 | 20|43.1M|302.0M| 1.0G| 0 | 0 |
|08-12 07:00|08-12 08:00| 5 | 10 | 12 | 0 | 2 | 20|41.4M|273.6M| 1.0G| 0 | 0 |
|08-12 08:00|08-12 09:00| 5 | 12 | 12 | 0 | 3 | 20|47.2M|302.0M| 1.0G| 0 | 0 |
|08-12 09:00|08-12 10:00| 5 | 12 | 12 | 0 | 2 | 20|43.4M|281.6M| 1.0G| 0 | 0 |
|08-12 10:00|08-12 11:00| 6 | 12 | 12 | 0 | 3 | 20|60.7M|367.3M| 1.0G| 0 | 0 |
|08-12 11:00|08-12 12:00| 4 | 8 | 12 | 0 | 2 | 20|40.7M|298.1M| 1.0G| 0 | 0 |
|08-12 12:00|08-12 12:05| 4 | 7 | 12 | 0 | 1 | 20|31.3M|90.1M | 1.0G| 0 | 0 |
|08-12 12:05|08-12 12:10| 5 | 9 | 12 | 0 | 2 | 20|40.9M|265.8M| 1.0G| 0 | 0 |
|08-12 12:10|08-12 12:15| 5 | 12 | 12 | 0 | 2 | 20|35.5M|137.6M| 1.0G| 0 | 0 |
|08-12 12:14|08-12 12:15| 5 | 7 | 12 | 0 | 1 | 20|22.6M|76.8M | 1.0G| 0 | 0 |
+———–+———–+—-+—-+—-+—+—+—+—–+——+—–+—+—–+
Unfortunately, due to our architecture and dynamic websites we are unable to provide the exact source of the issue such as the site, file name, etc). However, we are able to provide you with a reading of what our system is considering to be the issue. Keep in mind that due to some websites being dynamic in nature, the reported file names may not provide you with the actual source
Daily processes logs:

###
bellcoup discounttower.com 96.0 /usr/bin/php /home/bellcoup/public_html/index.php
bellcoup discounttower.com 84.0 /usr/bin/php /home/bellcoup/public_html/index.php
bellcoup discounttower.com 82.0 /usr/bin/php /home/bellcoup/public_html/index.php
###

Top Process CPU :

###
bellcoup 942157 40.0 0.2 276992 60084 ? R 12:15 0:00 | \_ /usr/bin/php /home/bellcoup/public_html/index.php

bellcoup 942157 46.0 0.0 0 0 ? Z 12:15 0:00 | \_ [php]

###

Chances are the issue is related to your main website, MySQL database, plugins, etc. You will have to speak to the creator of the software or check their forum’s to find out the best possible ways of site optimizing.

As far as the hosting side is concerned, you can follow some of these optimization tips:

– Enable mod_deflate for your site via cPanel –> Optimize Website

– Test site(s) with another php version cPanel –> Select php version (please try to use 5.4 there with the default php configuration) (https://kb.greengeeks.com/1838/what-version-of-php-does-greengeeks-use/)

– Enable CloudFlare in cPanel –> CloudFlare (more information about CloudFlare you can find here: https://blog.greengeeks.com/2013/02/03/4-reasons-why-you-should-be-using-cloudflare/)

– If the above optimization tips do not solve your issue, its possible that you’ve outgrown the shared hosting environment and need to upgrade to either our Premium, Virtual Private Server or Dedicated Server hosting plans.

who can tell,
how to solve the problem
thank you