Email Composer Freezing

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Email Composer Freezing

June 9, 2014
Mike Mike
  • Mike
    Mike
    Titan 776 points

    @Mark

    I attempt to create an email. I go to add a link using the controls.

    The add link call out window freezes and there is no way to un-freeze this without cancelling the site in the browser and re-starting the page.

    mike h

    June 9, 2014 at 10:14 pm
  • Dave Harris
    Dave Harris
    Super Guru 1,406 points

    Hi Mike maybe @community would be better or just put a ticket in??

    We all refrained from answering.

    Did you eventually sort this??

    David
    http://www.nofool.co.uk

    August 5, 2014 at 6:18 pm
  • Mike
    Mike
    Titan 776 points

    @David

    No is the short answer.

    Mark did his oft repeated and strange thing whereby he misses the point I was making and said that I should add the code manually. I guess he has scheduled a fix for this??

    Most un-helpful – which I dont believe is his intent, but he does that quite a lot!

    So the problem persists and it still crashes the entire site if you accidentally attempt to add a link!

    I guess the email could be composed separately and then pasted into the dialogue box.

    Why did you refrain from answering?

    mike

    August 5, 2014 at 6:49 pm
  • Dave Harris
    Dave Harris
    Super Guru 1,406 points

    @mark :)

    August 5, 2014 at 7:21 pm
  • Mike
    Mike
    Titan 776 points

    @Eh?

    August 5, 2014 at 10:05 pm
  • Mark Fail
    Mark Fail
    Super Guru 12,814 points

    Mike send me a ticket with steps to replicate this. Many users have added links to their emails with error so it could be you have a browser plugin or security software that’s trying to check it.

    August 6, 2014 at 9:51 am
  • Mike
    Mike
    Titan 776 points

    @Mark – now ticketed.

    For the benefit of others…..

    Tested Firefox and Chrome…..

    Yes you can create an email OK, but not any links.

    1 – Create new Email

    2 – Press “link” button on the email Editor

    3 – The entire site crashes.

    Have seen same issue on DT/CDT/CT – which are all amazeballs – save for the lack of:

    a well made Ad Server
    Objects which can be deployed sitewide as shortcode and not just on the home page

    which would make the perfect business platforms.

    August 6, 2014 at 10:21 am
  • Mark Fail
    Mark Fail
    Super Guru 12,814 points

    thanks Mike, i didn’t realize your referring to the button itself.

    Iv adjusted this in the upcoming update.

    August 6, 2014 at 1:02 pm
  • Clive
    Clive
    Super Guru 1,818 points

    Simples when you have all the info :)

    August 6, 2014 at 1:12 pm
  • Mark Fail
    Mark Fail
    Super Guru 12,814 points

    yup does help doesn’t it :)

    August 6, 2014 at 1:30 pm
  • Mike
    Mike
    Titan 776 points

    @Mark

    I did say all this in my original ticket. You suggested I manually add the link!

    But look forward to the referred to update.

    August 6, 2014 at 2:32 pm
  • Mark Fail
    Mark Fail
    Super Guru 12,814 points

    :)

    August 6, 2014 at 2:44 pm
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