Duplicate Purchase / Payment Emails Sent to Admin

  • Anthony
    Anthony
    Senior Member 334 points
    September 12, 2016 at 11:21 pm

    We are getting 4 emails in a row sent to us as admin after a sale to users. Why is this?

    Anyone have an idea? :–)

  • Marie
    Marie
    Super Guru 1,818 points
    September 13, 2016 at 1:49 am

    hi anthony,

    what version of the theme are you using?

  • Anthony
    Anthony
    Senior Member 334 points
    September 14, 2016 at 12:36 am

    Hi we have just bought it last week and downloaded / installed the zip. It is 6.6.6.

  • Marie
    Marie
    Super Guru 1,818 points
    September 14, 2016 at 12:45 am

    hi anthony,

    latest version available for the Downloads theme is version 8.3. I suggest you update your theme and check via WordPress dashboard > Updates

  • Anthony
    Anthony
    Senior Member 334 points
    September 14, 2016 at 1:03 am

    It is the software theme (guess it is also called download) and does not show an update option. Why would that theme be given to us when we bough it?

    After designing it on 6.6.6 that is a pretty dated update changing to to 8.3 and will likely have many changes affecting our site design. Arg. How do we update if NOT showing update available in wordpress / updates? Thank you. :–)


  • Josh
    Super Guru 13,875 points
    September 14, 2016 at 1:52 pm

    Hello Anthony,

    Steps to update:
    1. Please create a backup for your site database and files first before doing any updates (themes or wordpress)
    2. Please login to: https://www.premiumpress.com/account/ then download the latest version.
    3. Login to your FTP or file manager on your cpanel hosting and go to the wp-content/themes folder and rename the old main theme folder.
    4. Please login to your wordpress dashboard > Appearance > And upload the new theme and Activate
    5. Done.

    This reply was awarded the best answer by the topic poster.
  • Anthony
    Anthony
    Senior Member 334 points
    September 14, 2016 at 5:40 pm

    Thank you.


  • Josh
    Super Guru 13,875 points
    September 14, 2016 at 6:21 pm

    You’re welcome Anthony 🙂

  • Anthony
    Anthony
    Senior Member 334 points
    September 14, 2016 at 6:28 pm

    Josh, after update now our purchase buttons pops open a download window giving away the zip free? No longer requires payment via paypal? What th heck lol :–)


  • Josh
    Super Guru 13,875 points
    September 14, 2016 at 6:30 pm
  • Anthony
    Anthony
    Senior Member 334 points
    September 14, 2016 at 6:32 pm

    Arg. Thanks.

  • Anthony
    Anthony
    Senior Member 334 points
    September 15, 2016 at 4:12 pm

    Still getting duplicate emails to admin after purchase 4 – 5 each time. This is even after upgrade to 8.3. Thoughts?


  • Josh
    Super Guru 13,875 points
    September 15, 2016 at 4:19 pm

    Hello Anthony,
    Best option is to open a ticket

  • Anthony
    Anthony
    Senior Member 334 points
    September 15, 2016 at 4:35 pm

    Thanks Josh all these little things out of the way .. then we are go on new site.

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