Download Error

  • said
    Newbie 36 points
    June 14, 2019 at 4:58 pm

    i have this error
    i have a licence key directory theme

    Download Error

    There was a problem locating this plugin file for download, please contact our support team so we can update your account for you.

  • said
    Newbie 36 points
    June 14, 2019 at 9:49 pm

    hello mark
    you need to updat a directory theme to use the last directory child theme like here directory
    please help us

    thank you

  • JamesD
    Super Guru 1,704 points
    June 15, 2019 at 9:42 pm

    Hello said,
    The file isn’t available yet, I get the same error message.
    I’m guessing that it won’t be available until the next theme update (v9.2.8) (since that is the minimum requirement for that child theme).

  • said
    Newbie 36 points
    June 16, 2019 at 3:44 am

    realy we have a lot of problems with DT9 perhaps i will change a directory thems and buy an other

  • Marie
    Super Guru 1,859 points
    June 18, 2019 at 3:10 am

    hi said,

    what issues are you having? have you tried to create a ticket so we can check and resolve your issue and assist you with it?


  • said
    Newbie 36 points
    June 18, 2019 at 11:35 am

    hello marie
    and thank you for all your answers and your quick reactivity
    I can tell your customer service and mark fall are very attentive to customers even grumpy people like me!!!!!
    but I would like to point out three problems that still exist
    1- the problem of migrating your site from DT8 to DT9 without losing all the modifications and translations made by the webmaster and it has been going on for several months
    2-the problem of price packages that does not work on DT9
    3-the problem of the last child themes add June 13th that I can’t download andtb that requires a directory theme version of more +9.8
    thank you

  • said
    Newbie 36 points
    June 21, 2019 at 11:48 am

    I can download the new child themes dated June 13th but it is necessary that the theme directory goes from version 9.7 to 9.8 PLUS for it to work

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