DirectoryPress User Emails Not being sent to any address

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DirectoryPress User Emails Not being sent to any address

July 29, 2013
Jamie Jamie
  • Jamie
    Jamie
    Newbie 16 points

    When a user signs up they do not receive any emails at all, yet the admin does, I installed Email Log and the log shows an empty email address for the user (i.e i assume it isnt populating it) please help thanks

    July 29, 2013 at 9:55 am
  • Jamie
    Jamie
    Newbie 16 points

    Here is a screenshot of the problem

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    July 29, 2013 at 9:57 am
  • Ian
    Ian
    Super Guru 1,200 points

    Show your email setup page as well

    July 29, 2013 at 10:14 am
  • Richard Bonk
    Richard Bonk
    Super Guru 2,739 points

    Yes, have you setup emails in the Email Manager section?

    July 29, 2013 at 10:19 am
  • Jamie
    Jamie
    Newbie 16 points

    Hi Guys

    yes i have here is the screenshot.

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    July 29, 2013 at 10:25 am
  • Malgorzata
    Malgorzata
    Super Guru 1,606 points

    @Jamie;
    I’m not an expert here, but you did not set up emails; you have ‘Example emails’ set up. You need to tweak them to your own (remove ‘example’). One by one. Depending on Theme you are using some ‘examples’ are bot covered such as ‘listing expired’ in responsive.
    Also: Richard email plugin for Premium Press is very good, it shows you being a sender not a WordPress.
    Hope it helps.

    July 29, 2013 at 10:48 am
  • Jamie
    Jamie
    Newbie 16 points

    Hi Malgorzata

    I did make my own which didn’t work so i reverted back to the default message to keep testing.

    When i send a group email to all users it populates and works to all users but not the sign up ones etc if that makes sense.

    Thanks for your reply

    July 29, 2013 at 10:50 am
  • Ian
    Ian
    Super Guru 1,200 points

    Yeah that’s strange that the email address is blank. Do you have any plugins activated that may interfere? Or have you modified any theme file?

    July 29, 2013 at 10:51 am
  • Jamie
    Jamie
    Newbie 16 points

    Hi Ian

    No and No to your questions, i really cant figure this out at all, as if there was a problem with the mail server i wouldn’t get my admin email through (which do come through immediately).

    Thanks for your reply ๐Ÿ˜€

    July 29, 2013 at 10:56 am
  • Ian
    Ian
    Super Guru 1,200 points

    That’s correct, and your version is?

    July 29, 2013 at 10:59 am
  • Jamie
    Jamie
    Newbie 16 points

    Hi Ian

    I am on version 7.1.4 Thanks

    July 29, 2013 at 11:31 am
  • Jamie
    Jamie
    Newbie 16 points

    bump

    July 29, 2013 at 12:44 pm
  • Mark Fail
    Mark Fail
    Super Guru 12,812 points

    hi

    if you disable the theme does the user get the normal WP register email?

    July 29, 2013 at 12:46 pm
  • Jamie
    Jamie
    Newbie 16 points

    Hi Mark

    No they do not

    thanks for ur reply ๐Ÿ˜€

    July 29, 2013 at 12:47 pm
  • Mark Fail
    Mark Fail
    Super Guru 12,812 points

    least we know its not a theme issue, i suspect its your spam folder blocking them and not a mail server issue.

    try using a new email address, pref not a hotmail or gmail one.

    July 29, 2013 at 12:49 pm
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