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Coupon used (statistics)

  • Astrid
    Astrid
    Senior Member 128 points
    November 6, 2018 at 1:35 pm

    Hi,
    On my homepage I have a list of coupons shown. Underneath the description you can see some statistics like number of times used, expiry and succesrate. (see attachment).
    The number of times used does not seem to change from 0 no matter how many visitors have clicked on the coupon.
    In the extra fields ( when you create a new coupon) there is no field that can manually change the contents of this field either.
    It looks very strange having all your coupons 0 times used by visitors.

    Attachments:
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  • Marie
    Marie
    Super Guru 1,785 points
    November 7, 2018 at 8:55 am

    hi Astrid,

    it works by default. The times used is triggered with the clicked from the button

    can you share your url so we can try?

  • Astrid
    Astrid
    Senior Member 128 points
    November 7, 2018 at 9:25 am

    Hi Marie,

    The website is http://www.coolekorting.nl

  • Marie
    Marie
    Super Guru 1,785 points
    November 7, 2018 at 9:45 am

    hi

    what version of the theme you’re using right now?

    can youcreate a ticket for this so we can check your settings?

    thanks


  • Vivek
    Senior Member 122 points
    November 16, 2018 at 1:24 pm

    Hi,
    I am facing same issue. What did you do to fix this?

  • Astrid
    Astrid
    Senior Member 128 points
    November 16, 2018 at 1:44 pm

    Hi Vivek,
    I had to create a ticket and they sorted it out for me.
    I don’t know what they did. I suggest you create a ticket too.

    Regards,

    Astrid


  • Vivek
    Senior Member 122 points
    November 18, 2018 at 5:07 am

    Hi Astrid,

    Thank you. I sorted it out, it was not working because I did not do complete upgrade of my theme from V 8.9.

    Regards,
    Vivek

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