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After claiming a listing, sends them back to My Account, forcing them to guess

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  • Version 9
    user
    Colleen Connelly
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    Beginner

    Clicking “claim a listing” while logged out (or not yet a member to site) forces registration during claim process, but after registration, it forgets that it is trying to claim something and dumps person back on My Account, forcing them to “guess” what to do next..the answer seems to be to re-search for listing and re-claim it.

    Is there a setting to make this more streamlined or not as complicated for the user?
    How do you overcome this? I have had a few new clients test this before I launch my site and all 3 said it should be easy for prospective clients–not difficult and confusing.

    What are my options?

    July 9, 2015 at 9:01 pm
  • user
    Mark Eting
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    Beginner
    Members Only Content

    This reply is for PremiumPress customers only.

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    July 11, 2015 at 10:31 am

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