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Payment help: a different amount of money came off buyers account than buy price

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  • Version 9
    clare young
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    Payment help: a different amount of money came off buyers account than sellers buy now price.

    A seller on my auction theme website sold something for £10.

    When the buyer clicked “buy now” and confirmed to make the payment through paypal, only £8.50 was sent to the seller, not £10.

    So..
    I (website owner) received £1.50 (the 15% fee) in my paypal business account from the sellers paypal, which is fine.

    But why has the seller still only received £8.50 from the buyer, she should have received £10.

    So why was only £8.50 paid when “buy now” was clicked?

    I have set my paypal adaptive settings to only keep 15%, the house fee is set to 0%.

    Why is it doing this and How do I fix this?

    January 22, 2016 at 5:25 pm
  • Rod Sutherland
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    This reply is for PremiumPress customers only.

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    January 22, 2016 at 10:48 pm

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