View Failed Order Users

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View Failed Order Users

March 16, 2017
John John
  • John
    John
    Newbie 27 points

    I cannot believe the program doesn’t let you see whose orders failed.

    This is basic. How else can you follow up to get the order, or even figure out what stumped the user or whether you have a glitch?

    When an order fails, I receive an admin email – which is totally pointless because I cannot see whose order failed, or what they were trying to order.

    Am I missing something?

    March 16, 2017 at 2:23 pm
  • Josh
    Josh
    Super Guru 13,885 points

    Hello John,
    Have you created an email template for your failed orders (Theme Setup >Email Setup).In your template for example to display the user name use the shortcode: (name)

    March 16, 2017 at 2:36 pm
  • John
    John
    Newbie 27 points

    I am using the following:

    Dear (username),

    Thank you for your order at EnglewoodClassifieds.com. We were unable to process your order. Please log into your account at My Account and try again or contact us at info@englewoodclassifieds.com.

    Order Details:

    (orderid)

    (order_data)

    (payment_status)

    Log into your account at My Account.

    Kind Regards,

    John Libonati

    EnglewoodClassifieds.com

    This is what shows up:

    Dear ,

    Thank you for your order at EnglewoodClassifieds.com. We were unable to process your order. Please log into your account at My Account and try again or contact us at info@englewoodclassifieds.com.

    Order Details:

    Log into your account at My Account.

    Kind Regards,

    John Libonati

    EnglewoodClassifieds.com

    March 16, 2017 at 2:46 pm
  • Josh
    Josh
    Super Guru 13,885 points

    Hello John,
    I think you should open a ticket >>http://s.premiumpress.com/index.php?/Tickets/Submit

    March 17, 2017 at 12:39 pm
  • John
    John
    Newbie 27 points

    Ok.

    March 17, 2017 at 8:02 pm
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