There are two tickets opened without a reply since March 20th. 1. [GXJ-731-31321] related to a bug concerning WPML, which is stated in the features list of this website as being supported. The WPML team asked to contact the theme support -- considering they mention the theme supports it, and the devs should be able to contact them (WPML) to resolve it. I understand, in this case, the issue could be complex and could take some time to be resolved, but at least reply something. 2. [ELS-639-94724] A ticket less important, but still. We never had the package of what we bought available in the client area (it was only available through the payment gateway at the time the theme was bought).