Orders not appearing in order manager

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Orders not appearing in order manager

September 27, 2017
Simon Simon
  • Simon
    Simon
    Newbie 7 points

    I have orders coming through but there not appearing on order manager only showing through paypal

    this is only happening on one shop and not on my others

    can you help

    September 27, 2017 at 2:55 pm
  • Josh
    Josh
    Super Guru 13,885 points

    Hello Simon,
    Which theme version are you using please?

    September 27, 2017 at 3:02 pm
  • Simon
    Simon
    Newbie 7 points

    website overview says version 8.9.4

    it did work until a couple of weeks ago and now orders just don’t apeer

    September 27, 2017 at 3:29 pm
  • Josh
    Josh
    Super Guru 13,885 points

    Please update theme to latest version first.Latest version is 8.9.7

    Steps to update:
    1. Please create a backup for your site database and files first before doing any updates (themes or wordpress)
    2. Please login to: http://www.premiumpress.com/account/ then download the latest version.
    3. Login to your FTP or file manager on your cpanel hosting and go to the wp-content/themes folder and rename the old main theme folder.
    4. Please login to your wordpress dashboard > Appearance > And upload the new theme and Activate
    5. Done.

    September 27, 2017 at 4:59 pm
  • Simon
    Simon
    Newbie 7 points

    hi Josh

    ive done the above , and no joy, its still not showing orders its weird, it just stopped one day

    The only way I know about orders now is through paypal “luckily”

    I think its something to do with the sql, but ive had hostgator on with it today, and they suggest I contact pp, so if you want think, il just have to re build 😉

    any ideas

    if ya want login details I’m more than happy to give you them securely

    Simon

    October 2, 2017 at 9:31 pm
  • Josh
    Josh
    Super Guru 13,885 points

    Hello Simon,
    Please send in a ticket so we can take a closer look at the issue >>http://s.premiumpress.com/index.php?/Tickets/Submit

    October 3, 2017 at 12:32 pm
    This reply was awarded the best answer by the topic poster.
  • Simon
    Simon
    Newbie 7 points

    Hi Josh

    Thank you for the help, I submitted a ticket and they sorted it within an hour

    I cant thank you enuff

    simon

    October 9, 2017 at 11:17 am
  • Josh
    Josh
    Super Guru 13,885 points

    Thanks for updating Simon.Have great day :)

    October 9, 2017 at 11:58 am
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