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Orders not appearing in order manager

  • Simon
    Simon
    Newbie 7 points
    September 27, 2017 at 2:55 pm

    I have orders coming through but there not appearing on order manager only showing through paypal

    this is only happening on one shop and not on my others

    can you help


  • Josh
    Super Guru 13,885 points
    September 27, 2017 at 3:02 pm

    Hello Simon,
    Which theme version are you using please?

  • Simon
    Simon
    Newbie 7 points
    September 27, 2017 at 3:29 pm

    website overview says version 8.9.4

    it did work until a couple of weeks ago and now orders just don’t apeer


  • Josh
    Super Guru 13,885 points
    September 27, 2017 at 4:59 pm

    Please update theme to latest version first.Latest version is 8.9.7

    Steps to update:
    1. Please create a backup for your site database and files first before doing any updates (themes or wordpress)
    2. Please login to: http://www.premiumpress.com/account/ then download the latest version.
    3. Login to your FTP or file manager on your cpanel hosting and go to the wp-content/themes folder and rename the old main theme folder.
    4. Please login to your wordpress dashboard > Appearance > And upload the new theme and Activate
    5. Done.

  • Simon
    Simon
    Newbie 7 points
    October 2, 2017 at 9:31 pm

    hi Josh

    ive done the above , and no joy, its still not showing orders its weird, it just stopped one day

    The only way I know about orders now is through paypal “luckily”

    I think its something to do with the sql, but ive had hostgator on with it today, and they suggest I contact pp, so if you want think, il just have to re build 😉

    any ideas

    if ya want login details I’m more than happy to give you them securely

    Simon


  • Josh
    Super Guru 13,885 points
    October 3, 2017 at 12:32 pm

    Hello Simon,
    Please send in a ticket so we can take a closer look at the issue >>http://s.premiumpress.com/index.php?/Tickets/Submit

    This reply was awarded the best answer by the topic poster.
  • Simon
    Simon
    Newbie 7 points
    October 9, 2017 at 11:17 am

    Hi Josh

    Thank you for the help, I submitted a ticket and they sorted it within an hour

    I cant thank you enuff

    simon


  • Josh
    Super Guru 13,885 points
    October 9, 2017 at 11:58 am

    Thanks for updating Simon.Have great day :)

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