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I have orders coming through but there not appearing on order manager only showing through paypal
this is only happening on one shop and not on my others
can you help
Which theme version are you using please?
website overview says version 8.9.4
it did work until a couple of weeks ago and now orders just don’t apeer
Please update theme to latest version first.Latest version is 8.9.7
Steps to update:
1. Please create a backup for your site database and files first before doing any updates (themes or wordpress)
2. Please login to: http://www.premiumpress.com/account/ then download the latest version.
3. Login to your FTP or file manager on your cpanel hosting and go to the wp-content/themes folder and rename the old main theme folder.
4. Please login to your wordpress dashboard > Appearance > And upload the new theme and Activate
ive done the above , and no joy, its still not showing orders its weird, it just stopped one day
The only way I know about orders now is through paypal “luckily”
I think its something to do with the sql, but ive had hostgator on with it today, and they suggest I contact pp, so if you want think, il just have to re build 😉
if ya want login details I’m more than happy to give you them securely
Please send in a ticket so we can take a closer look at the issue >>http://s.premiumpress.com/index.php?/Tickets/Submit
Thank you for the help, I submitted a ticket and they sorted it within an hour
I cant thank you enuff
Thanks for updating Simon.Have great day