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Lack of Customer Support! How Do I Contact Someone in Charge?


  • Rhonda
    Newbie 2 points
    October 17, 2016 at 11:14 am

    How do I contact someone in charge at Premium Press regarding a bug with my website that is still unresolved?

    I have submitted a ticket regarding the bug and Technical Support is not able to fix the issue. Since they are not able to fix the bug then I need for someone to point me in the right direction on how to fix the error myself.

    I even submitted another ticket to have a manager contact me and that ticket was ignored too. I am frustrated with the lack of customer support at Premium Press.

    Any suggestions are appreciated.


  • Rhonda
    Newbie 2 points
    October 17, 2016 at 11:37 am

    Mark Fail responding to my ticket and is helping me.


  • Josh
    Super Guru 13,885 points
    October 17, 2016 at 2:05 pm

    Thanks for updating Rhonda :)

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