HTML Editor Disappears

Directory Press, listing setup as a premium account that includes the html editor. Im logged in as the subscriber who just claimed their listing and you can see a box appear on the left and then disappear. When I click out of description and then back in you can see the html editor bar appear at the top briefly and then dissppear as well

Any clues as to what is going o and how to get the editor to stay and work?

Attached video and here is same video on youtube