Hey Mark Fail, why there is no bug reporting features here ?

  • Hemanta Chakladar
    Hemanta Chakladar
    Super Guru 1,710 points
    August 28, 2015 at 9:33 pm

    Hey Mark Fail, why there is no bug reporting features here ?

  • Mark Fail
    Mark Fail
    Super Guru 13,013 points
    August 29, 2015 at 2:01 am

    We use the support desk.

    https://www.premiumpress.com/ticket/

    many “bugs” are setup issues and/or plugin conflicts so we need to check them.

  • Hemanta Chakladar
    Hemanta Chakladar
    Super Guru 1,710 points
    August 29, 2015 at 4:52 am

    and there are some, thats are non-setup, non-plugin conflicta issue.
    Here is one,

    In Shop Theme, add-new-product page, when you create download type product and upload/select the item from media manager, the link is not inserted in the box. You have to manually copy paste that link, in that box.

    Isn’t it a bug ?


  • Janak
    Super Guru 1,283 points
    August 29, 2015 at 6:53 am

    I think a bug section would be good as when a bug is reported it would:

    a) alert other people in the forum to the possible bug.
    b) other people could test it out so it could be seen whether it something everyone is experiencing (ie. is really a bug). If not a bug then close thread and raise ticket.
    c) stop multiple people all raising the same tickets.
    d) keep everyone informed about the progress in resolving the bug.
    e) make it more likely fixes are incorporated into the next version.

    It must be strict though with only reporting actual bugs, not just things working in a different way to how someone would like.

  • Mark Fail
    Mark Fail
    Super Guru 13,013 points
    August 30, 2015 at 3:49 am

    thanks for your feedback, we had one before but it was misused.

  • Hemanta Chakladar
    Hemanta Chakladar
    Super Guru 1,710 points
    August 30, 2015 at 9:41 am

    You need some modeartor over there. The post that are not bug, you would remove them.

    So, In Shop Theme, add-new-product page, when you create download type product and upload/select the item from media manager, the link is not inserted in the box. You have to manually copy paste that link, in that box. isn’t it a bug or not ?

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