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Design Setup says “Auction 8 Never Installed.” “Template File Missing.”

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  • Version 9
    Trent Lacey
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    I purchased a theme earlier, but when it came, it was the wrong one. I wanted the dating theme, but got auction theme. I contacted support, and they sent me an link to the dating theme, and I used the same activation code.

    However, upon getting to the design setup, trying to edit things. I get the above messages and can’t open the home page. I have a hunch that I might need another activation code to match the theme, but I’m only guessing.

    Anyone ever have this issue? Also, wondering when support is open? Is it closed for weekends? I did a ticket but haven’t heard back yet.

    April 3, 2020 at 11:19 pm
  • James D
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    April 4, 2020 at 12:30 am
  • Trent Lacey
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    April 4, 2020 at 1:09 am