Checkout Page Issue – Coupon Code

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Checkout Page Issue – Coupon Code

July 11, 2013
Brandon Brandon
  • Brandon
    Brandon
    Titan 709 points

    I just found something weird with my site.

    My site seems to function great with adding parts to the cart and when customer needs to increase Quantity from 1 to 2 by clicking the green + there is not a problem.

    But if a customer types in the COUPON Code and then tries to Increase or Decrease the Quantity the system EVERY TIME in EVERY Browser brings up a Pop up that is taking customer away from Checkout Page.

    See attached Pop Up.

    I do not want to post a LINK but could email the Link to anyone you may be able to help with this issue.

    July 11, 2013 at 6:18 am
  • Brandon
    Brandon
    Titan 709 points

    here is Screen Shot of Pop Up

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    July 11, 2013 at 6:18 am
  • Brandon
    Brandon
    Titan 709 points

    when you click Retry or Cancel it takes you to the Checkout Page which is Blank.

    July 11, 2013 at 6:19 am
  • Mark Fail
    Mark Fail
    Super Guru 12,812 points

    i noticed your checkout page link is incorrect, ie

    combat…./checkout not combat…./checkout/

    missing the end slash, check your page setup under general settings tab.

    July 11, 2013 at 6:22 am
  • Brandon
    Brandon
    Titan 709 points

    so much for not posting my URL.

    General Setup > Page > Checkout shows http://cobramotoparts.com/checkout/

    I am pretty sure that is right.

    Mark, it only does this after you enter the COUPON CODE. Can you go to my site and see if you can tell me why this is happening.

    July 11, 2013 at 6:40 am
  • Brandon
    Brandon
    Titan 709 points

    is this something I need to Create a Support Ticket

    July 11, 2013 at 4:09 pm
  • Brandon
    Brandon
    Titan 709 points

    I am still working with Customer Support on this issue. They seem to not be able to duplicate the issue. I think they are not following my instructions.

    If anyone has a few minutes to help. PLEASE read and follow steps below and tell me if you are getting same POP UP window. I have tested on 3 different computers with Windows Vista and Windows 7.

    ISSUE happens in IE9, Chrome and FireFox. Below is Screen Shots from IE9

    IE9
    http://cobramotoparts.com/tccs0002/1252
    1. Product Page – Click Add to Cart
    2. Click Checkout Now
    3. Type in Coupon Code and Click Apply
    4. Now click on the + Button to increase the QTY.
    5. Pop Up will show up asking ” Click OK to Update your Shopping Cart QTY now? ” Click OK
    6. Now system will Pop Up the Windows Internet Explorer.
    7. If you click Retry it will update the QTY. But this should not be popping up.

    July 12, 2013 at 9:15 pm
  • Brandon
    Brandon
    Titan 709 points

    here are the Screen Shots

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    July 12, 2013 at 9:21 pm
  • Brandon
    Brandon
    Titan 709 points

    Screen Shots

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    July 12, 2013 at 9:22 pm
  • Brandon
    Brandon
    Titan 709 points

    more Screen shots

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    July 12, 2013 at 9:23 pm
  • Brandon
    Brandon
    Titan 709 points

    last pic

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    July 12, 2013 at 9:23 pm
  • Richard Bonk
    Richard Bonk
    Super Guru 2,739 points

    Brandon, try to check the url of checkout page in the admin > ShopperPress > General Setup > Page > Checkout – make sure that it ends in ‘/checkout/’ with the ‘/’ at the end.

    Kind regards,

    Richard
    _____________________________________________________________________
    Wide range of PremiumPress and WordPress Plugins and add-ons
    PremiumPress customisation services and Website Design
    Selection of PremiumPress Child Themes

    July 12, 2013 at 9:29 pm
  • Ian
    Ian
    Super Guru 1,200 points

    . Now system will Pop Up the Windows Internet Explorer.

    It didn’t do that for me.

    July 12, 2013 at 10:17 pm
  • Brandon
    Brandon
    Titan 709 points

    man this is weird. I have been on several computers and Android Phones today and it does it everytime.

    I have Cleared all my Browsers and restarted my computer.

    I am going to make a video and post the YOUTUBE Link.

    RichardB it is setup as http://cobramotoparts.com/checkout/

    July 12, 2013 at 11:16 pm
  • Ian
    Ian
    Super Guru 1,200 points

    I don’t have a valid coupon code though..

    July 12, 2013 at 11:49 pm
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