Amazon API Details Invalid..


  • Robbie
    Newbie 8 points
    August 4, 2016 at 12:39 pm

    Hey,

    I have been getting this message when trying to use the Amazon Import Tool with the shopping theme.

    “We could not connect to Amazon because your Amazon import settings are incorrect.”

    I have checked multiple times and my security key and access key are both definitely correct.

    I have tried to contact Amazon but there forums seem very inactive.

    I have seen many threads on google about this, scoured through every single one but can’t find an answer.

    ANY help would be appreciated.

    Cheers

  • Mark Fail
    Mark Fail
    Super Guru 13,013 points
    August 4, 2016 at 2:17 pm

    Send a ticket and ill try with mine, are you entering your developer AWS account keys or your affiliate account keys?


  • Robbie
    Newbie 8 points
    August 4, 2016 at 2:39 pm

    My affiliate ID is from Amazon associates
    The secret key and access key are from AWS

    I’ll try send a ticket,
    Thanks for replying!


  • Robbie
    Newbie 8 points
    August 4, 2016 at 3:05 pm

    I can’t find my FTP details, is this required?


  • Robbie
    Newbie 8 points
    August 4, 2016 at 7:44 pm

    Solved

  • Mark Fail
    Mark Fail
    Super Guru 13,013 points
    August 5, 2016 at 4:40 am

    can you update as it maybe useful for others.


  • Robbie
    Newbie 8 points
    August 5, 2016 at 9:36 am

    Sure mate,

    I contacted support and apparently my API keys were invalid even though they were exactly what Amazon gave me and 100% in the right order. Support gave me a key to use and it worked perfectly – so either my key was just broken or there is a big time delay before it can actually work.

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