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Support Process Not Acceptable

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  • Version 9
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    Michael Somerville
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    I want to create a support ticket for an issue I am having with CSV Import, and the Support Ticket Wizard claims that I must DISABLE all plugins first in order to get support.

    This is unacceptable as my site is live and some plugins provide critical site functions.

    I am willing to disable them while work is being done, but disabling them for some indefinite period of time while waiting for a response to my ticket, won’t fly.
    I’ve seen other posters in this forum claim that their tickets were never responded to.

    Mark and company, there has to be a better way to operate a support process than this?

    Am I the only one that sees an issue with this requirement?

    February 27, 2015 at 10:46 pm
  • user
    Clive Boosey
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    Beginner
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    February 27, 2015 at 11:48 pm
  • user
    Mark Fail
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    February 28, 2015 at 7:20 am

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