Orders & Payouts

How to find and update orders, and how to pay the sellers on your site.

Finding your orders

Every purchase on your site is listed under PremiumPress ▸ Orders. The page opens with your total revenue, a chart of revenue over time, and a breakdown of what you earned it from.

Below that is the order list. Use the tabs to show All, Complete, Pending or Cancelled orders. Type in Search orders… to find a customer or order number, and use Sort by to put the newest, oldest, largest or smallest first.

To record a sale taken outside the site, click Add order.

Updating an order

Click the … button at the end of a row for quick actions: View / edit, Mark Complete, Mark Pending, Mark Cancelled and Trash. Tick several rows to do the same to all of them at once.

To mark an order as paid, choose Mark Complete. Changing the status only updates your records. It does not take a payment, refund one or email the customer.

Click View / edit to open the full order. It shows the customer, what they bought, the address, and a breakdown of the subtotal, discount, shipping and tax. The Manage box on the right lets you change:

1. Status — Complete, Pending or Cancelled.
2. Shipping stage — Ordered, Packed, Shipped or Delivered. The customer sees this on their tracking page, with the date you set each stage.
3. Carrier — for example Royal Mail, DPD or UPS.
4. Tracking number — shown to the customer. For well-known carriers it becomes a link to the carrier's own tracking page.
5. Internal note — only admins can see it.

Click Save changes when you are done.

The shipping stage, carrier and tracking boxes only appear when your theme posts physical goods and shipping is switched on under PremiumPress ▸ Checkout ▸ Shipping.

Paying your sellers

On themes where members sell through your site, such as marketplaces, stock photo sites and freelance sites, customers pay you and you pay each seller their share. This happens under PremiumPress ▸ Payouts. The screen only appears on themes that use it.

1. Switch on payouts. The switch is named for your theme, for example Enable contributor payouts. On most themes, sales made while it is off don't count towards anyone's balance.
2. Set your commission. On most themes this is Platform commission (%), the share you keep from each sale. On marketplace themes you set it on the Commission screen, using the Edit commission link.
3. Set a Minimum payout. A balance must reach this before it can be paid. Leave 0 for no minimum.
4. Click Save changes.

The Amounts owed table lists each seller and what you owe them. The site does not send money for you. Pay the seller your usual way, such as bank transfer or PayPal. Then add a reference in Method / ref (optional) if you like, and click the Mark … paid button next to their name, which shows the amount. That clears what they were owed and files it as paid.

Withdrawal requests

With payouts on, sellers see their balance under Earnings in their account, and can ask to be paid. They choose PayPal, bank transfer, Wise or another method and add their details.

Withdrawal requests are only offered on some themes. Each request appears at the top of the Payouts screen, and you are emailed when a new one arrives.

• To approve, send the money first, then click Mark paid. You can add a Payment ref (optional).
• To decline, click Reject and give a Reason (optional). The balance becomes available to the seller again.

The seller is emailed either way. A seller can only have one request open at a time.