George

Users unable to see and edit their own listing page

I am having a problem where users are unable to access their own listings. They get either a white screen or a message they are not allowed access to this page. Admin can see and edit listing. Other logged in users can see the listing. Visitors can see the listing The site is: https://pdxpetsitdev.wpengine.com Any tips are welcome. The problem started after upgrading to php 7.2 and appears to be a theme incompatibility. I am not ready to upgrade to V9. I am hoping there is a fix for V8 that can be applied.

Created: April 5, 2019 at 12:31 am
  • In: Directory Theme
  • Started by: George
  • 4 members left 25 comments
  • Last reply from: George


  • George
    April 13, 2019 at 11:42 pm

    One bit of further discovery. I just now realized that this is happening to ALL users, not just newly created ones. When they try to access ANY listing page, not just their own, while logged in, they get a white screen.

  • JamesD
    JamesD
    April 13, 2019 at 11:54 pm

    @George
    Do you see any messages when you use WP_DEBUG?

    The debug setting will usually display various notices/warning/errors that are typically hidden from being displayed (site wide). It’s located within the file.

    To turn it on…
    Open the file, look for define('WP_DEBUG', false); and set it to true like define('WP_DEBUG', true);.

    Add the snippet above if the setting doesn’t exist already.
    After testing be sure to remove the line or set it to false


  • George
    April 14, 2019 at 12:29 am

    “You can either post the most recent error here, attach/add the file log here or email the log to me and Iā€™ can take a look if you #8221;

    Thank you! That is so generous of you.

  • JamesD
    JamesD
    April 14, 2019 at 12:34 am

    @George
    No problem.
    My email is customphix @ gmail . com if you prefer to email it to me.


  • George
    April 14, 2019 at 9:34 pm

    Huge thanks to JamesD for getting this puzzle solved for me!

    I have been beating my head against the wall trying to fix this, and it turns out it was as simple as updating to Directory Theme v

    Hopefully this helps someone else that runs into this issue, due to v causing problems if you update to PHP

  • JamesD
    JamesD
    April 14, 2019 at 9:43 pm

    My pleasure George. Hope it did the trick for you.

    Keep in mind that while using v8 there will still be possibilities for new PHP7 errors to occur.
    Also, remember that the error log can be a good buddy. šŸ™‚


  • George
    April 14, 2019 at 9:59 pm

    Great buddy, as long as you know how to read it. I was lucky that JamesD stepped in as a buddy to interpret what the other buddy (error log) was telling me. šŸ™‚

  • Jennifer
    Jennifer
    June 27, 2019 at 7:31 pm

    Experiencing the same issue at the moment, except with my Classified Theme version

    šŸ™


  • George
    June 27, 2019 at 7:38 pm

    Hi Jennifer,
    What version of the Theme are you running?
    For me, updating to Directory Theme v fixed the issue.


  • George
    June 27, 2019 at 7:40 pm

    Sorry, I see you already mentioned version.
    I only have the DT version, maybe someone else can help you with a v for the Classified theme…


Viewing 11 posts - 16 through 26 (of 26 total)