Viewing 6 posts - 1 through 6 (of 6 total)
Mitchell

This Post is for Mark about support for themes

@Mark I'm sure I'm not the only one that feels this way. Please take this in a way to improve the way customers are handled with your Business. I mean no disrespect. I'm sure Support is overwhelmed. Maybe hire more agents. I have heard from only 2. I really do Love the v9 theme I even bought the Pro version of elementor so another author can develop his plugin to protect the login and comment forms from spam for the free and pro version also so he can include forms in the Pro version. What I have found. 1. I create a support ticket, I note a few problems and One problem is answered or fixed. The other Support Problems and forgotten and not answered. 2. It seems the support tickets is taken a long time to be answered. 3. there is a few bugs in the theme and nowhere to post them. Or maybe It's not a bug but I will never know until support fully answers my problems. 4. I never receive an email that my post or support ticket has been answered. I had a post about it a few years ago and it has not been fixed. I do not have spam filters on any of my emails. I use Mail washer Pro to control spam and report spam. if its spam, I put a checkmark, and it is reported to spam cop and deleted. So I would see it. I own the dedicated server and have no blocks in it or the firewall. If anyone else has the same problems please let @Mark know this way he can fix it. Thank You Mitch

Created: May 8, 2019 at 9:48 am

  • Marie
    Marie
    May 9, 2019 at 1:10 am

    hi Mitch

    we apologize for the delayed responses to your tickets especially those that were forwarded to Mark for him to check personally as Mark is currently out of the office.

    we also had technical database issues with our chat system and ticket the past couple of days that’s why the responses sometimes comes late.

    We will try our best to resolve and answer tickets as soon as we can . We do apologize for the inconvenience.

    thank you for understanding


  • Mitchell
    May 9, 2019 at 1:18 am

    Thank you But all my issues are in community forum posts so what about those?

  • Marie
    Marie
    May 9, 2019 at 1:21 am

    hi Mitch,

    I think some of you post from the forums were replied, can you send the other post that were not replied?

    thank you


  • Mitchell
    May 9, 2019 at 4:32 am

    Posted this before seeing them. Yes thank You

  • Marie
    Marie
    May 9, 2019 at 4:54 am

    Thanks Mitch 🙂

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