New to auction theme and cant use – how do i get a refund


  • john
    Newbie 0 points
    September 10, 2016 at 1:57 pm

    hi all,

    as the title suggests I’m completely new to all this and after reading up on it I came to the conclusion that premiumpress auction theme was the way forward as it allowed me to access a ready made auction site with no experience needed.

    ive had a go with it the last few days and I have absolutely no idea what I’m doing and its really frustrating me to the point I just want my money back.

    how do I go about getting a full refund as everytime I try to access the live chat function its telling me that the operators are busy which again I find really frustrating.

    any help would be greatly appreciated.

    thanks

  • zarko
    zarko
    Senior Member 360 points
    September 10, 2016 at 11:40 pm

    hi john

    You can submit a support ticket here with your request for refund https://www.premiumpress.com/ticket/


  • Josh
    Super Guru 13,875 points
    September 12, 2016 at 1:31 pm

    Hello John,
    You can use the tutorials to setup the theme.Plus you can always post any question in the forum if you get stuck
    Video Tutorials:https://www.youtube.com/user/premiumpressvideos/videos
    Manuals: https://www.premiumpress.com/documentation/


  • ROLANDO
    Newbie 48 points
    March 9, 2018 at 7:11 pm

    My cuestion is why not have support in chat is not work more why not delet the web

  • Marie
    Marie
    Super Guru 1,818 points
    March 12, 2018 at 5:37 am

    hi Rolando,

    You can call chat support now if you want

    Or you can also submit a ticket here https://premiumpress.com/ticket/ so technical support department can help you with your issues


  • ROLANDO
    Newbie 48 points
    April 27, 2018 at 2:24 am

    i send ticket but not fix the option buy and bid in the mobile web

  • Marie
    Marie
    Super Guru 1,818 points
    April 27, 2018 at 2:26 am

    hi Rolando,

    your ticket has been replied.

    please reply to the ticket for it to be updated.

    I asked a follow up question from the ticket.

    If you can reply and specify the issue via ticket so we can proceed in fixing what your issue it.

    thank you

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