WordPress Business Themes › Forums › Responsive Themes › Directory Theme › CSV import & download XML file › Reply To: CSV import & download XML file
Basically the plugin uses the MYSQL command LOAD IN to load the data directly into your database. Some hosting provider have no compiled this function with their MYSQL support which is why you need to contact them to add it for you.
Submit your feature requests to our ideas board and it could be included in a future theme update.
or contact our support team