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  • Marie
    Marie
    Super Guru 1,859 points
    May 9, 2019 at 1:10 am

    hi Mitch

    we apologize for the delayed responses to your tickets especially those that were forwarded to Mark for him to check personally as Mark is currently out of the office.

    we also had technical database issues with our chat system and ticket the past couple of days that’s why the responses sometimes comes late.

    We will try our best to resolve and answer tickets as soon as we can . We do apologize for the inconvenience.

    thank you for understanding

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