Visitors to the site are unable to send email to users

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Visitors to the site are unable to send email to users

July 15, 2013
 james

  • james
    Newbie 3 points

    Users are able to fill out the ‘Contact Owner’ email screen and even send the message, getting a green “Message sent successfully.” However, the message never shows up to the owner of the listing.

    Any ideas?

    Thanks
    James

    July 15, 2013 at 12:35 am

  • james
    Newbie 3 points

    Thanks for all the users responses. . . WTF

    July 15, 2013 at 6:56 pm
  • Richard Bonk
    Richard Bonk
    Super Guru 2,739 points

    Have you checked the ‘Messages’ in the ‘My Account’ area of that listing author / owner.

    Kind regards,

    Richard
    _____________________________________________________________________
    Wide range of PremiumPress and WordPress Plugins and add-ons
    PremiumPress customisation services and Website Design
    Selection of PremiumPress Child Themes

    July 15, 2013 at 7:54 pm

  • james
    Newbie 3 points

    Richard,

    Yes, they do show up there. But no luck getting them sent to the registered email.

    Thanks,
    James

    July 15, 2013 at 8:23 pm
  • Richard Bonk
    Richard Bonk
    Super Guru 2,739 points

    This is because it does not send it to the email. If you wanted to have such functionality instead of using the ‘Message’ system, you would need to have your theme modified. I have done it on few sites.

    July 15, 2013 at 8:37 pm
  • Ian
    Ian
    Super Guru 1,200 points

    But it should email the owner and notify him of a new message.

    July 15, 2013 at 9:03 pm

  • james
    Newbie 3 points

    That’s all we are looking for is for it to email the owner of the listing.

    July 15, 2013 at 10:37 pm
  • Dean
    Dean
    Newbie 10 points

    I have noticed the messages have no threading (eg how emailing works), so when you reply to a message the previous messages are not kept in the thread.

    July 16, 2013 at 1:28 am
  • Mark Fail
    Mark Fail
    Super Guru 12,814 points

    @Dean yes this was addeed a long while ago so there wasnt any threading then. Ill re-work that function later on.

    July 16, 2013 at 2:21 am
  • Terry
    Terry
    Newbie 2 points

    Surely the contact owner form email should go to the owner, this is the one function I really need, feel like I have wasted time and money as the theme is useless to me.

    July 30, 2013 at 9:48 am
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