Problem with orders

Hi, I’m getting people placing orders and paying for items but the orders are not showing in the order manager and in the customers account dashboard?

Plus the confirmation email is not complete (see below)

From: The Viper label <info@the-viper-label.co.uk>
Sent: 29 October 2017 20:39
To: ***********@hotmail.com
Subject: NEW ORDER : The Viper Label

Mid
Thanks for your order!
If you have bought a CD or Vinyl we will get it posted out to you ASAP, If you have bought adownloadable product please click on the link below!
https://www.store.theviperlabel.co.uk/my-account/
Please log in to your account and your download link will be at the bottom of of the page under MY ORDERS, just click on the link which says DOWNLOAD NOW!

Thanks : THE VIPER LABEL

HERE IS A COPY OF YOUR ORDER

and there are no details of their order ????????

does anyone have an idea what might be wrong