Problem with orders

WordPress Business Themes Forums Responsive Themes Shop Theme Problem with orders

Problem with orders

October 30, 2017
Russ Russ
  • Russ
    Russ
    Newbie 14 points

    Hi, I’m getting people placing orders and paying for items but the orders are not showing in the order manager and in the customers account dashboard?

    Plus the confirmation email is not complete (see below)

    From: The Viper label <info@the-viper-label.co.uk>
    Sent: 29 October 2017 20:39
    To: ***********@hotmail.com
    Subject: NEW ORDER : The Viper Label

    Mid
    Thanks for your order!
    If you have bought a CD or Vinyl we will get it posted out to you ASAP, If you have bought adownloadable product please click on the link below!
    http://www.store.theviperlabel.co.uk/my-account/
    Please log in to your account and your download link will be at the bottom of of the page under MY ORDERS, just click on the link which says DOWNLOAD NOW!

    Thanks : THE VIPER LABEL

    HERE IS A COPY OF YOUR ORDER

    and there are no details of their order ????????

    does anyone have an idea what might be wrong

    October 30, 2017 at 1:37 pm
  • Josh
    Josh
    Super Guru 13,887 points

    Hello Russ,
    Which payment gateway are you using please

    October 31, 2017 at 2:31 pm
  • Russ
    Russ
    Newbie 14 points

    Hi
    I’m using paypal standard, I’ve just had another order through and it is not showing in the order manager and the emails are truncated?

    November 1, 2017 at 10:26 am
  • Josh
    Josh
    Super Guru 13,887 points

    Hello Russ,
    Please send in a ticket so we can take a closer look at the issue.Please disable all none premiumpress plugins first

    November 1, 2017 at 12:08 pm
Viewing 4 posts - 1 through 4 (of 4 total)

Didn't find what you were after?

Chat with us now

or contact our support team