Problem with orders

  • Russ
    Russ
    Newbie
     
    14 points

    Hi, I’m getting people placing orders and paying for items but the orders are not showing in the order manager and in the customers account dashboard?

    Plus the confirmation email is not complete (see below)

    From: The Viper label <info@the-viper-label.co.uk>
    Sent: 29 October 2017 20:39
    To: ***********@hotmail.com
    Subject: NEW ORDER : The Viper Label

    Mid
    Thanks for your order!
    If you have bought a CD or Vinyl we will get it posted out to you ASAP, If you have bought adownloadable product please click on the link below!
    http://www.store.theviperlabel.co.uk/my-account/
    Please log in to your account and your download link will be at the bottom of of the page under MY ORDERS, just click on the link which says DOWNLOAD NOW!

    Thanks : THE VIPER LABEL

    HERE IS A COPY OF YOUR ORDER

    and there are no details of their order ????????

    does anyone have an idea what might be wrong


    Josh
    Josh
    Super Guru
     
    13,886 points

    Hello Russ,
    Which payment gateway are you using please


    Russ
    Russ
    Newbie
     
    14 points

    Hi
    I’m using paypal standard, I’ve just had another order through and it is not showing in the order manager and the emails are truncated?


    Josh
    Josh
    Super Guru
     
    13,886 points

    Hello Russ,
    Please send in a ticket so we can take a closer look at the issue.Please disable all none premiumpress plugins first


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