WordPress Business Themes › Forums › Responsive Themes › Shop Theme › Problem with orders
Hi, I’m getting people placing orders and paying for items but the orders are not showing in the order manager and in the customers account dashboard?
Plus the confirmation email is not complete (see below)
From: The Viper label <email@example.com>
Sent: 29 October 2017 20:39
Subject: NEW ORDER : The Viper Label
Thanks for your order!
If you have bought a CD or Vinyl we will get it posted out to you ASAP, If you have bought adownloadable product please click on the link below!
Please log in to your account and your download link will be at the bottom of of the page under MY ORDERS, just click on the link which says DOWNLOAD NOW!
Thanks : THE VIPER LABEL
HERE IS A COPY OF YOUR ORDER
and there are no details of their order ????????
does anyone have an idea what might be wrong
Which payment gateway are you using please
I’m using paypal standard, I’ve just had another order through and it is not showing in the order manager and the emails are truncated?
Please send in a ticket so we can take a closer look at the issue.Please disable all none premiumpress plugins first
or contact our support team