Problem with orders

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Problem with orders

October 30, 2017
Russ Russ
  • Russ
    Russ
    Newbie 15 points

    Hi, I’m getting people placing orders and paying for items but the orders are not showing in the order manager and in the customers account dashboard?

    Plus the confirmation email is not complete (see below)

    From: The Viper label <info@the-viper-label.co.uk>
    Sent: 29 October 2017 20:39
    To: ***********@hotmail.com
    Subject: NEW ORDER : The Viper Label

    Mid
    Thanks for your order!
    If you have bought a CD or Vinyl we will get it posted out to you ASAP, If you have bought adownloadable product please click on the link below!
    http://www.store.theviperlabel.co.uk/my-account/
    Please log in to your account and your download link will be at the bottom of of the page under MY ORDERS, just click on the link which says DOWNLOAD NOW!

    Thanks : THE VIPER LABEL

    HERE IS A COPY OF YOUR ORDER

    and there are no details of their order ????????

    does anyone have an idea what might be wrong

    October 30, 2017 at 1:37 pm
  • Josh
    Josh
    Super Guru 13,887 points

    Hello Russ,
    Which payment gateway are you using please

    October 31, 2017 at 2:31 pm
  • Russ
    Russ
    Newbie 15 points

    Hi
    I’m using paypal standard, I’ve just had another order through and it is not showing in the order manager and the emails are truncated?

    November 1, 2017 at 10:26 am
  • Josh
    Josh
    Super Guru 13,887 points

    Hello Russ,
    Please send in a ticket so we can take a closer look at the issue.Please disable all none premiumpress plugins first

    November 1, 2017 at 12:08 pm
  • Eric
    Eric
    Newbie 22 points

    Having the same problem, July 31 2018.

    July 31, 2018 at 6:53 pm
  • Jeff
    Jeff
    Newbie 26 points

    Hello, Russ

    Did you ever get a answer to this ?

    September 6, 2018 at 12:01 am
  • Mark Fail
    Mark Fail
    Super Guru 12,697 points

    Jeff send a ticket and ill take a look.

    September 6, 2018 at 4:30 am
  • Jeff
    Jeff
    Newbie 26 points

    HI Mark
    I did send a ticket a few days ago but have heard nothing. I had to turn all the plugins back on because I was loosing business.

    September 8, 2018 at 10:17 pm
  • Mark Fail
    Mark Fail
    Super Guru 12,697 points

    whats your ticket id?

    September 11, 2018 at 6:57 am
  • Jeff
    Jeff
    Newbie 26 points

    Never mind I got my answer from you . you just passed the buck to my hosting company and told me to go back. Just forget it, I am done with this half ass product that doesn’t work correctly.

    September 12, 2018 at 5:06 am
  • Russ
    Russ
    Newbie 15 points

    No I didn’t… I also don’t like the amount of spam accounts that are registered as you cannot add a decent recaptcha so i’ve moved the cart accross to opencart.

    September 12, 2018 at 10:48 am
  • Jeff
    Jeff
    Newbie 26 points

    Thanks for the info Russ. I am also moving to a new platform, I will kook at opencart.

    September 12, 2018 at 12:30 pm
  • Christopher Lee
    Christopher Lee
    Senior Member 342 points

    Can anyone confirm if this is being looked into/fixed? Hoping to upgrade my site from V8 in a week or so.

    Cheers :)

    September 13, 2018 at 9:13 pm
  • Jeff
    Jeff
    Newbie 26 points

    Mark answered me and told me to have my web host roll back my site. The problem is the web host can only go back 5 days and this has been going on for 3 weeks so I can’t roll back they can’t go that far back. So since I can’t get help from Mark and company I am going to some other shopping cart as soon as I can find time to make the switch. I am truly disappointed with the theme and there support.

    September 15, 2018 at 4:03 am
Viewing 14 posts - 1 through 14 (of 14 total)

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