Duplicate Purchase / Payment Emails Sent to Admin

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Duplicate Purchase / Payment Emails Sent to Admin

September 12, 2016
Anthony Anthony
  • Anthony
    Anthony
    Senior Member 304 points

    We are getting 4 emails in a row sent to us as admin after a sale to users. Why is this?

    Anyone have an idea? :–)

    September 12, 2016 at 11:21 pm
  • Marie
    Marie
    Super Guru 1,455 points

    hi anthony,

    what version of the theme are you using?

    September 13, 2016 at 1:49 am
  • Anthony
    Anthony
    Senior Member 304 points

    Hi we have just bought it last week and downloaded / installed the zip. It is 6.6.6.

    September 14, 2016 at 12:36 am
  • Marie
    Marie
    Super Guru 1,455 points

    hi anthony,

    latest version available for the Downloads theme is version 8.3. I suggest you update your theme and check via WordPress dashboard > Updates

    September 14, 2016 at 12:45 am
  • Anthony
    Anthony
    Senior Member 304 points

    It is the software theme (guess it is also called download) and does not show an update option. Why would that theme be given to us when we bough it?

    After designing it on 6.6.6 that is a pretty dated update changing to to 8.3 and will likely have many changes affecting our site design. Arg. How do we update if NOT showing update available in wordpress / updates? Thank you. :–)

    September 14, 2016 at 1:03 am
  • Josh
    Josh
    Super Guru 13,887 points

    Hello Anthony,

    Steps to update:
    1. Please create a backup for your site database and files first before doing any updates (themes or wordpress)
    2. Please login to: http://www.premiumpress.com/account/ then download the latest version.
    3. Login to your FTP or file manager on your cpanel hosting and go to the wp-content/themes folder and rename the old main theme folder.
    4. Please login to your wordpress dashboard > Appearance > And upload the new theme and Activate
    5. Done.

    September 14, 2016 at 1:52 pm
    This reply was awarded the best answer by the topic poster.
  • Anthony
    Anthony
    Senior Member 304 points

    Thank you.

    September 14, 2016 at 5:40 pm
  • Josh
    Josh
    Super Guru 13,887 points

    You’re welcome Anthony :)

    September 14, 2016 at 6:21 pm
  • Anthony
    Anthony
    Senior Member 304 points

    Josh, after update now our purchase buttons pops open a download window giving away the zip free? No longer requires payment via paypal? What th heck lol :–)

    September 14, 2016 at 6:28 pm
  • Josh
    Josh
    Super Guru 13,887 points
    September 14, 2016 at 6:30 pm
  • Anthony
    Anthony
    Senior Member 304 points

    Arg. Thanks.

    September 14, 2016 at 6:32 pm
  • Anthony
    Anthony
    Senior Member 304 points

    Still getting duplicate emails to admin after purchase 4 – 5 each time. This is even after upgrade to 8.3. Thoughts?

    September 15, 2016 at 4:12 pm
  • Josh
    Josh
    Super Guru 13,887 points

    Hello Anthony,
    Best option is to open a ticket

    September 15, 2016 at 4:19 pm
  • Anthony
    Anthony
    Senior Member 304 points

    Thanks Josh all these little things out of the way .. then we are go on new site.

    September 15, 2016 at 4:35 pm
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