Additional email ability


  • Becca
    Newbie
     
    32 points

    I would like users to be able to respond directly to the email that is sent when someone fills out the contact form on a listing.
    Currently, the user would fill out the Inquire form and an email is sent to the seller saying they received a message.
    Instead of having to then login to the website is there a way for the user to just respond to that email and it will be sent to the user? Users & sellers are both registered but I do not necessarily want email addresses to be shown, at least not for initial contact.
    Is there something easy to integrate?


    Josh
    Josh
    Super Guru
     
    13,888 points

    Hello Becca,
    In your ‘New Message Received’ email template include the (email) shortcode.This way the listing owner or the user receiving the message can use the sender email to reply directly



    Becca
    Newbie
     
    32 points

    That would work if I wanted them to be able to email directly. I do not want to be giving out email addresses. I want them to just be able to hit reply, have it enter into the system as well as send emails (kind of like Zendesk, if you are familiar).

    I am concerned about giving out any information via email as I can’t even use the shortcode (username) in emails because the recipient is getting emails saying they have an email saying hello sender-username-here. So sellers are getting emails saying hello to the person contacting them.


    Josh
    Josh
    Super Guru
     
    13,888 points

    Unfortunately you will need some customization to achieve this.Currently you can only reply to a sender from My Account >My Messages section



    Becca
    Newbie
     
    32 points

    Do you know if there is any type of plugin or would this be something to custom code?


    Josh
    Josh
    Super Guru
     
    13,888 points

    Hello Becca,
    Like I mentioned above you will need some customization to achieve this
    Unfortunately i have not come across any plugin otherwise I could have already shared it


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